Free tool by Joop.kg

See how many customer conversations go unanswered.

Enter the figures from one typical week. The calculator shows your miss rate and a defensible revenue-at-risk range without pretending every message would have become a sale.

Your inputs stay in your browser and are never sent to Joop.kg.

01 / INPUT

One typical week of data

Start with the example or replace every value with your own. Count substantive customer requests only, excluding spam and system notifications.

All substantive conversations

conversations

Conversations containing a customer question, request, or intent during the week.

No meaningful response

conversations

Requests that received no useful answer within your defined window.

Of missed requests, commercial intent

The share asking about buying, price, availability, booking, or an order.

Use your funnel range. If history is unavailable, keep the conservative 10–20% example.

Conversion: lower bound

Conversion: upper bound

Average gross value per transaction

KGS

Gross profit per transaction is more useful than top-line order value.

02 / RESULT Based on your inputs

Potential worth validating

Missed-conversation rate — —

Unanswered commercial requests — Estimate for one typical week

Transactions at risk — Scenario range per week

Revenue at risk

Week: —
Month: —
Year: —

This is neither a lost-revenue forecast nor a promise to recover the amount. It is a scenario range to validate in a pilot. The actual outcome also depends on your offer, answer quality, and funnel.

Transparent method

Every number can be checked.

We do not multiply every message by average order value. The model separates substantive requests, commercial intent, and transaction probability.

Calculate the miss rate

Divide missed substantive requests by all substantive requests.

Isolate commercial requests

Spam, service events, and non-commercial questions stay outside the monetary estimate.

Build a range

Apply low and high conversion rates, then multiply by average gross transaction value.

Method and audit

How to collect defensible inputs

Before making a decision, audit one week and lock the definitions. The guide covers sampling rules, examples, and limitations.

Read the methodology

FAQ

What to know before calculating

Why is the result a range?

Not every request becomes a transaction. Low and high conversion rates express a scenario without false precision.

Does Joop.kg store the numbers I enter?

No. Every calculation runs locally in your browser and form values are not sent to the server.

Can I use average order value instead of gross value?

Yes, but the result will represent top-line revenue at risk. Gross profit per transaction is more useful for economic impact.

Next step

Validate the model against a real queue.

Connect one channel, assign owners, and compare two equivalent weeks. Joop.kg helps expose unattended work and response times.

Start free Discuss an audit