A simple example
While a manager searches for a message across five messengers, a competitor has already replied and won the order.
A customer wrote. The clock is running.
Omnichannel customer support platform for companies in Kyrgyzstan
Reply before your customer chooses a competitor.
Joop.kg brings conversations from every channel into one workspace, helps the team reply faster and reveals where the business is losing customers.
14 days free · 1 inbox to test the workflow
No per-agent license
Deployed for your company
Company data is isolated
Every channel. One workspace.
Demo · unified inbox
New conversation
LIVE
Reply sent in 42 seconds
WhatsApp
Telegram
Instagram
Messenger
Website chat
Email
The cost of a slow reply
Customers do not wait anymore.
They close the chat, compare alternatives and buy from the company that responds first and pays attention.
A missed conversation
The message remains unanswered and a potential customer quietly leaves.
Lost context
The customer repeats the same question to multiple employees and feels ignored.
No visibility
Leaders cannot see response time, team workload or why opportunities are lost.
Available in Joop.kg now
A complete customer support workspace.
The capabilities in our current Community build cover the daily work of agents, leaders and service teams.
1 inboxfor every conversation
No extra feefor each agent
Full contextbefore the first reply
Unified inbox
Every conversation enters one queue, so the team stops switching between tabs.
Team collaboration
Private notes, mentions, teams and handoffs to the right specialist.
Conversation assignment
Automatically or manually distribute conversations across agents and teams.
Faster replies
Canned replies, macros, labels, filters and custom attributes save time.
Automation
Rules assign owners, apply labels and complete repetitive workflow actions.
Customer history
Contacts, notes, segments and the complete conversation history in one profile.
Help center
Publish guides, answers and FAQs so customers can find a solution on their own.
Reports and CSAT
Track response time, workload, conversation volume and customer satisfaction.
Campaigns and API
Send proactive messages, add integrations and connect support to your services.
A clear workflow
Every conversation gets an owner and an outcome.
Joop.kg turns scattered messages into a managed process that can be measured and improved.
01
Collect
Messages from connected channels enter one inbox together with customer history.
02
Assign
Each conversation receives an owner, priority, labels and the right team.
03
Resolve and measure
The team solves the issue while reports reveal speed, workload and quality.
Transparent pricing
Pay for the scale of support, not the number of people.
Start with one inbox and move up when the number of channels and active customers grows.
Trial
Test Joop.kg with real customer conversations.
KGS 0/ 14 days
- 1 inbox
- 14 days of full access
- Core support features
- Your team in one workspace
Start
For a small team with one primary channel.
KGS 4,900/ month
- 1 inbox
- 500 active contacts per month
- Core features and reports
- No per-agent fee
Business
For growing support across several channels.
KGS 9,900/ month
- Up to 3 inboxes
- 3,000 active contacts per month
- Automations and reports
- No per-agent fee
Pro
For large teams, integrations, and high volume.
KGS 19,900/ month
- Up to 10 inboxes
- 10,000 active contacts per month
- API, campaigns, and integrations
- No per-agent fee
Adding employees does not increase your plan price. Plans differ by inbox count and monthly active contacts.
Preparing for a closed pilot
Joop AI — an assistant whose quality can be verified.
AI uses the company knowledge base, prepares a sourced draft for an agent and hands risky conversations to a human. Every change is evaluated before and after release.
Automatic sending is disabled: the agent makes the final decision.Approved knowledge
A draft is grounded in the connected knowledge base, with sources visible to the agent.
A draft, not an auto-reply
Joop AI suggests an answer while the agent decides whether to send, edit or reject it.
Safe human handoff
When evidence is missing or risk is high, AI does not guess and hands the conversation to an agent.
Quality control
Evaluation suites, quality gates and drift monitoring reveal regressions after a change.
Questions and answers
Everything should be clear before launch.
Could not find the answer you need? Write to us and we will review your workflow and channels.
hello@joop.kgDo you charge for each agent?
No. Your plan price depends on the number of inboxes and active contacts per month, not the size of your team.
What counts as an active contact?
It is a unique customer your team communicated with through Joop.kg during the billing month. A customer counts once even if they write several times.
Which channels can I connect?
The platform supports website chat, email, WhatsApp, Telegram, Facebook, Instagram, SMS and API integrations. We confirm the exact set during setup.
What happens after the trial?
You can select the right plan and continue working. If you need help choosing or configuring it, the Joop.kg team will review your workflow.
You can start today
Do not lose customers to a company that simply replied faster.
Try Joop.kg for free or show us your channels, and we will prepare a clear rollout plan for your team.