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All your customer messages in one place

Customers reach you on WhatsApp, Telegram, Instagram and email. With Joop, your team can reply together and see the whole conversation.

Customer support for businesses in Kyrgyzstan

No per-agent license

Start for free See how it works

14 days free · 1 channel · no bank card

Deployed for your company Company data is isolated
A Joop.kg support specialist replies to a customer from one unified workspace
joop.kg
WhatsApp
Telegram
Instagram
Example conversationAll channels in one place
WhatsApp Is my order ready yet?just now
The customer has an answer
Messages come together in Joop.kg The team replies from one workspace

See how it works

In this example, Aizhan asks about her order. Nurbek picks up the conversation and replies. The whole exchange stays in Joop.

Joop.kg
Example conversation
AizhanWhatsApp · Order question
The customer has a reply

Is my order ready yet?

Conversation assigned to Nurbek

Nurbek · support team

Yes, your order is ready. You can collect it today before 6 pm. See you soon!

Reply sent
Customer history and notes are available to the whole team.

Now try it with your own messages.

Start for free

Everything your support team needs

See who is helping each customer, what you have already discussed and which questions still need an answer.

Conversations and customer history stay together, so your team can pick up where you left off.

Explore the features
  • Unified inbox

    Every conversation enters one queue, so the team stops switching between tabs.

  • Customer history

    Contacts, notes, segments and the complete conversation history in one profile.

  • Help center

    Publish guides, answers and FAQs so customers can find a solution on their own.

Joop.kgExample conversation
A
AizhanOrder question
WhatsApp
WhatsAppTelegramInstagram
Conversation history

Is my order ready yet?

Yes, your order is ready. You can collect it today before 6 pm. See you soon!

Give every conversation an owner. Templates and rules help your team handle routine work.

Explore the features
  • Team collaboration

    Private notes, mentions, teams and handoffs to the right specialist.

  • Conversation assignment

    Automatically or manually distribute conversations across agents and teams.

  • Faster replies

    Canned replies, macros, labels, filters and custom attributes save time.

  • Automation

    Rules assign owners, apply labels and complete repetitive workflow actions.

Joop.kgExample conversation
WhatsAppIs my order ready yet?
N
Nurbek · support teamConversation assigned to Nurbek
Internal note

The order is ready for collection

Track response times and customer feedback. Connect support to the rest of your services.

Explore the features
  • Reports and CSAT

    Track response time, workload, conversation volume and customer satisfaction.

  • Campaigns and API

    Send proactive messages, add integrations and connect support to your services.

Joop.kgExample report
Messages this weekExample report
Received
35
Answered
28
Waiting
7

No extra charge for teammates

Choose by connected channels and active contacts. Adding teammates does not increase the price.

Your first 14 days are free

KGS 0 / 14 days · 1 connected channel · no bank card

Try for free

Start

For a small team with one primary channel.

KGS 4,900/ month
  • 1 inbox
  • 500 active contacts per month
  • Core features and reports
  • No per-agent fee
Choose Start
Recommended

Business

For growing support across several channels.

KGS 9,900/ month
  • Up to 3 inboxes
  • 3,000 active contacts per month
  • Automations and reports
  • No per-agent fee
Choose Business

Pro

For large teams, integrations, and high volume.

KGS 19,900/ month
  • Up to 10 inboxes
  • 10,000 active contacts per month
  • API, campaigns, and integrations
  • No per-agent fee
Choose Pro

Adding employees does not increase your plan price. Plans differ by inbox count and monthly active contacts.

What is an inbox?
One connected channel or conversation stream. WhatsApp and Telegram, for example, are two inboxes in one shared workspace.
What is an active contact?
A unique customer you communicated with during the billing month. Repeat messages from the same contact do not increase the count.
How do channels connect?
Start with website chat. Messaging channels depend on their providers’ requirements. Confirm setup conditions and any external charges before connecting.
Preparing for a closed pilot

A little help from Joop AI

Joop AI will look through your company knowledge base and suggest a reply with links to its sources. A teammate will handle the harder questions.

Replies are never sent automatically. Your teammate checks the draft and decides what to send.
Knowledge base
Reply draft
Teammate review
How AI quality is controlled

Approved knowledge

A draft is grounded in the connected knowledge base, with sources visible to the agent.

A draft, not an auto-reply

Joop AI suggests an answer while the agent decides whether to send, edit or reject it.

Safe human handoff

When evidence is missing or risk is high, AI does not guess and hands the conversation to an agent.

Quality control

We test replies before updates and keep checking them afterwards to catch mistakes.

Common questions

Have another question? Email us for help choosing a plan or connecting your channels.

hello@joop.kg
Do you charge for each agent?

No. Your plan price depends on the number of inboxes and active contacts per month, not the size of your team.

What counts as an active contact?

It is a unique customer your team communicated with through Joop.kg during the billing month. A customer counts once even if they write several times.

Which channels can I connect?

The platform supports website chat, email, WhatsApp, Telegram, Facebook, Instagram, SMS and API integrations. We confirm the exact set during setup.

What happens after the trial?

You can select the right plan and continue working. If you need help choosing or configuring it, the Joop.kg team will review your workflow.

Try Joop with your team

Create your company, verify your email and connect your first channel. Try Joop with your own conversations for 14 days.

Start for free Email us about a demo